Background:
Globus Department Store in Geneva, Switzerland’s leading department store chain, received a special request for the collection and shipment of a high-end luxury car to a client in Qatar. This request posed a unique challenge as the department store had not facilitated such a shipment before. To ensure a smooth process, Globus collaborated with Pro-Logist thanks to our competence in handling complex international shipments.
Challenges:
Experience: Globus had limited prior exposure to shipping cars internationally,
particularly via air freight.
Coordination: Multiple stakeholders were involved in the process, including
the car manufacturer, local distributor, export and import agents, x-ray
company, airline, and the end client, necessitating effective coordination.
Time-sensitive: The shipment needed to be executed within a tight timeframe
to meet the client's expectations.
Solution:
Collaboration: Pro-Logist partnered closely with Globus and all relevant
stakeholders to develop a comprehensive plan for the shipment, ensuring
clear communication and coordination at every stage.
Expertise: Pro-Logist leveraged its expertise in international logistics to
navigate the complexities of the shipment process, providing guidance and
support to Globus and other involved parties.
Customised approach: Tailored solutions were developed to address the
specific requirements of shipping a luxury car, including crating, documentation, and customs clearance.
Continuous support: Pro-Logist remained actively engaged throughout the
shipment process, offering assistance to the end client with after-sales queries and ensuring a smooth delivery experience.
Outcome:
The collaboration between Globus, Pro-Logist, and other stakeholders resulted in a successful and timely shipment of the luxury car from Geneva to Qatar.
Despite the challenges posed by the unique nature of the shipment, proactive
communication and meticulous planning ensured that all aspects of the
process were executed smoothly.
The end client received the car in a timely manner, and Pro-Logist's ongoing
support helped address any post-delivery inquiries, contributing to a positive
customer experience. Additionally, other parts of the car were successfully shipped from different countries simultaneously, demonstrating the efficiency and effectiveness of the logistics operation.
Conclusion:
The successful shipment of the luxury car from Globus Department Store to
Qatar highlights the importance of collaboration, expertise, and meticulous
planning in complex international logistics operations.
By leveraging the strengths of all involved parties and maintaining a customer-centric approach, Globus and Pro-Logist were able to overcome challenges and deliver a seamless experience for the end client. This case study exemplifies the value of proactive communication, customized solutions, and continuous support in ensuring the success of high-value and time-sensitive shipments.
Client Feedback Q&A: Problem Resolution
Client Name: Barbara Ehrat, Magazine zum Globus AG
Q1: Were solutions provided promptly, and were you satisfied with the
outcomes?
A: Yes, the solutions provided were very helpful and the staff very competent.
Q2: Did we demonstrate flexibility in accommodating any special requests and
to adjust to unexpected circumstances efficiently? Did you feel adequately
informed about the status and location of your shipments throughout the
delivery process?
A: Absolutely, I felt very well informed throughout the process. There was great
flexibility in accommodating special requests and changes, and adjustments to
unexpected circumstances were handled efficiently.
Q3: Did we proactively communicate any potential issues or challenges that
could affect your shipments?
A: I was always very well informed about any potential issues or challenges, which
helped me stay prepared.
Recommendation: 10
Rating: 10
Client Comments:
"Many thanks for the great support from the team at Pro-Logist. I would like to thank you for your cooperation and support. Customer centricity is of upmost importance for Globus, as Switzerland’s foremost luxury department store. We always go above and beyond to fulfill our client’s wishes and needs and are happy to work with the best specialists worldwide to ensure our customer’s satisfaction. I was relieved that, thanks to your help, the car arrived safely in Qatar."
For more Information about Pro-Logist and our services please get in touch.
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